For your convenience, our most common customer questions are answered right here.
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Q: How to book Appointments and when should I arrive.
A: Appointments are recommended for sound therapy/light services and can be made online, by phone and email. To secure your appointment, a credit card number is required at the time of booking. Please arrive 15 minutes prior to your appointment, to allow time to fill out a client profile necessary to customize our treatments to your personal needs. It will also allow you time to destress in our 230+ resonant frequency shielded environment
Q: What is your Late Arrival policy?
A: All appointments have been designed to allow appropriate time for the full benefit of each service. Your late arrival may limit our ability to offer the greatest possible experience which will effect the overall result of your service. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment. You will be responsible for payment of the full scheduled service. The service will end as scheduled, so that we may serve our next clients on time. If you are late and do not want your service to be effected, and will rather cancel the appointment, it will be deemed a late cancellation and may be charged 50% of service fee.
Q: What is your Cancellation policy?
A: Scheduled treatments, classes and/or workshops are reserved especially for you and please note that once an appointment is booked or class/workshop space is reserved–unless we hear otherwise–we’ll expect you to be there. We require 48-hour advance notice in order to cancel any service or reservation with no charge. If your appointment or reservation is not cancelled within this notification period, your appointment or reservation is considered confirmed. Any changes or cancellations made after the 48-hour window are subject to a charge for each service or reservation. Because of this policy, a valid credit card number is required at time of booking or reservation. This policy also applies to gift card, gift certificate and voucher holders. “No Show” appointments or classes/workshops will be charged the full fee of the service to the card which was used to hold the reservation. Late cancellation and same day cancellation will be charged 50% of the full service or class/workshop fee to the card which was used to hold the reservation. Same day rescheduled appointments may be subjected to a 50% fee of the full service or class/workshop cost.
Q: What type of payments are accepted?
A: All major credit cards/paypal/square cash are accepted. We do not accept any personal or traveler’s checks. Sales tax will be charged where applicable. Any gift cards, vouchers, or certificates must be mentioned at time of booking and services must be booked before the expiration date printed on them. Expired vouchers will be honored for the purchased amount towards any service. All clients holding a discounted voucher are also held to the policies stated in this section.
Q: What are your exchange and refund policies?
A: Unfortunately, and without exception, we cannot accept any returns on any CD products. If there is an issue with any of our CD’s we will provide you with an exchange after receiving the original CD back from you. Should you need to exchange a purchase, you must do so within 7 days. All offers, discounts, special pricing and any other offers cannot be combined.
Q: What is your loss or damage policy?
A: We regret to inform you that we cannot be responsible for any loss or damage of personal items.
Q: What process do you perform to become aware of clients health concerns?
A: Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services. Also see our Services section for certain procedures we perform that require knowledge of certain conditions that need to stated and known upfront.
Q: Do you perform services on pregnant mothers?
A: Please notify us at the time of booking if you are or believe to be pregnant. We will limit the type of services you may receive and design something special for you. Deep Tissue/Muscle sound massages are not recommended for pregnant women.
Q: Should I bring my cell phone and smart devices with me into a session?
A: Cell phones emit cellular waves that can be hazardous to ones health and effect the ones sessions. We ask that cell phones and electronic devices be turned off during your visit. Cell phone use is prohibited in any area of the spa environment for exception of the lobby area.
Q: Are there any age requirements to receive a treatment?
A: The minimum age requirement to experience our services is 18 years of age at the time of service. Any child who is under the minimum age requirement can receive any service if their parent or guardian is present in the room at the time of service.
Q: Is Gratuity included in the sessions prices?
A: Our listed rates do not include gratuity. Tipping is left to the discretion of our clients. A gratuity of 18-20% of each service price is appropriate and appreciated.
Q: What is your sanitation policy
A: Cleanliness, safety and hygiene is a top priority of ours. Our equipment is sterilized and sanitized after every service and treatment.